ObseraEverything you need to understand Obsera.
Learn how pricing works, what counts as a channel or conversation, what AI assistance includes, and which plan fits your team.
How pricing works
Plans scale on four simple dimensions. No credit-based math, no surprises.
How many inboxes, social, and messaging platforms your team manages.
How many teammates need access to the workspace.
How many customer conversations your team handles each month.
How much your team uses AI replies, summaries, intent, and KB answers.
Key terms, simply explained
A conversation is a customer thread handled inside Obsera. One customer may send multiple messages inside the same thread — it still counts as one conversation.
A customer sends a WhatsApp message, your team replies, the customer follows up. → 1 conversation.
A channel is a connected source of customer messages.
- GmailAvailable now
- OutlookAvailable now
- Email (IMAP/SMTP)Available now
- Website chatAvailable now
- WhatsAppAvailable now
- InstagramAvailable now
- FacebookAvailable now
- MessengerAvailable now
- TelegramComing soon
- Suggested repliesAI drafts a reply your team can edit or approve.
- Conversation summariesLong threads compressed into a short readable summary.
- Intent detectionClassify what the customer is asking for.
- Sentiment & urgencySpot frustrated or urgent customers automatically.
- Knowledge-base answersReplies grounded in your own help docs and content.
Full plan comparison
Every feature across every plan, side by side.
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
Inbox | ||||
| Shared inbox | ||||
| Conversation history | ||||
| Search and filters | ||||
| Tags and statuses | Basic | Custom | Custom | |
| Open / pending / resolved | ||||
Channels | ||||
| Supported channels | ||||
AI Assistance | ||||
| Suggested replies | ||||
| Conversation summaries | ||||
| Intent detection | ||||
| Knowledge-base answers | ||||
| Human approval before sending | ||||
Team Workflow | ||||
| Assignments | ||||
| Internal notes | ||||
| Routing rules | ||||
| SLA tracking | ||||
| Advanced permissions | ||||
Reporting | ||||
| Response time | ||||
| Conversation volume | ||||
| Unresolved conversations | ||||
| Team workload | ||||
| Exportable reports | ||||
Support | ||||
| Email support | ||||
| Priority support | ||||
| Dedicated onboarding | ||||
| Dedicated account support | ||||
Frequently asked
Start with one inbox. Expand when ready.
Connect your first channel, invite your team, and let Obsera help you respond faster across every customer conversation.