Obsera ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.obsera.com (the "Site") or use our services (the "Platform").

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, company details, billing information, and account login details.
Usage Data: Information on how you interact with our Site and Platform, including IP address, browser type, operating system, referral URLs, pages viewed, and time spent.
Customer Content: Data you upload or connect to the Platform, such as customer conversations, messages, channel metadata, reports, workflow data, or communications data.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve your experience and analyze Site traffic.

2. How We Use Your Information

Provide and improve our Platform and services.
Process payments, subscriptions, and transactions.
Communicate with you regarding updates, promotions, and customer support.
Personalize your user experience and recommend features.
Ensure security, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who provide hosting, analytics, customer support, and payment processing.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request deletion of your personal data at any time (see Section 6).

5. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside of your residence, including the United States and the European Union. We ensure appropriate safeguards (such as Standard Contractual Clauses) for such transfers.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access & Portability: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Opt-Out: Object to certain uses of your data, including marketing communications.
Cookies: Manage or disable cookies via your browser or our cookie settings tool.

To exercise these rights, please contact us at privacy@obsera.com.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from them. If we become aware that we have collected personal information from a child, we will delete it immediately.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Your continued use of our services after changes indicates acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Obsera
Email: privacy@obsera.com
Website: www.obsera.com