ObseraManage every customer
conversation from one AI inbox.
Obsera brings email, web chat, WhatsApp, Instagram, Facebook, Messenger, Telegram and more into one workspace — so your team can reply faster, stay organized, and never lose a conversation.
No sales call required. Connect your first channel in minutes.
Unify every customer conversation in one intelligent platform
Obsera connects social media, messaging apps, email, and web channels into one real-time omnichannel dashboard.
Customer conversations are scattered everywhere.
Messages get missed
Customers reach out across email, chat, WhatsApp, Instagram, Facebook and more — but teams often manage each channel separately.
Replies are inconsistent
Different people answer in different tones, with different information, and without a shared view of context.
Managers lack visibility
It is hard to know who replied, what is unresolved, which channels are growing, and where response time is slipping.
One inbox. Every channel. AI helping your team move faster.
Connect your channels
Bring email, web chat, WhatsApp, Instagram, Facebook, Messenger, Telegram and more into Obsera.
One workspace for every conversation
All customer conversations in one workspace.
- Email and social messages
- Shared team inbox
- Conversation history
- Filters, tags, and statuses
Faster replies without losing human control.
- Suggested replies
- Conversation summaries
- Intent detection
- Knowledge-base answers
Clear ownership for every conversation.
- Assign conversations
- Internal notes
- Status tracking
- Escalation workflows
Route the right message to the right person.
- Auto-tags
- Priority rules
- Channel-based routing
- Workload balancing
Know what is happening across every channel.
- Response time
- Message volume
- Unresolved conversations
- Team performance
- Channel trends
AI that suggests, replies, and automates conversations.
Obsera doesn't just draft replies — it answers common questions automatically, summarizes long threads, detects intent, and routes work, while your team stays in control of every escalation.
Built for teams that manage high-volume customer conversations.
Unify every inbox, route by priority, and resolve faster with AI assistance.
Integrations
Connects with the tools your team already uses.
Send alert notifications, create tasks, and keep every conversation in sync with Slack, Telegram, Gmail, Outlook and more.
Get conversation alerts and assign tasks in your team channels.
My order arrived damaged. This is the second time...
Trusted by teams that can't
afford blind spots
The brands you know. The results they demand.
Join the organizations leading with intelligent customer conversations
Start with one inbox. Scale across channels and teams.
For small teams starting with a few channels.
- 2 connected channels
- Shared inbox
- Basic AI reply suggestions
- Tags and statuses
- Email support
For teams managing multiple channels.
- 5+ connected channels
- Team assignments
- AI summaries
- Routing rules
- Basic reporting
For high-volume teams.
- More channels
- Advanced routing
- SLA tracking
- Knowledge base
- Advanced reporting
- Team permissions
For larger teams and custom workflows.
- Custom channels
- SSO
- API
- Dedicated support
- Custom security and onboarding
Bring every customer conversation
into one inbox.
Start with one channel, invite your team, and let AI help you respond faster.