Obsera One conversation. Every stage.
Follow a conversation
through Obsera.
Watch a single customer message travel from channel to inbox, through AI, across your team, into your reporting — in real time.
Obsera Inbox
Live · 9 channels connected
W
WhatsApp
Hi, can I change my delivery date?
now
E
Email
Refund question on order #4821
2m
I
Instagram
Loved the new collection!
5m
STAGE 01 · CONNECT
Channels light up.
Every customer touchpoint plugs into one workspace.
Obsera Inbox
Waiting for channels…
AI ASSIST
AI sits on top of your inbox.
Every capability appears directly on the conversation. AI assists. Humans approve.
Reply suggestions
Drafted in your tone, ready to send.
Summaries
Long threads condensed to one line.
Intent detection
Refund, complaint, lead — auto-tagged.
Sentiment
Spot frustration before it escalates.
Knowledge answers
Pulls from your docs and FAQs.
Human approval
Nothing sends without your click.
WHATSAPP · MAYA · 14:02
Hi! My order #4821 hasn't shipped. I really need it by Friday for an event 🙏
Urgent Intent: Delivery escalation Sentiment: anxious
AI SUMMARY
Maya needs order #4821 by Friday. Currently unshipped. Suggest priority dispatch + apology.
SUGGESTED REPLY
Hi Maya — so sorry for the wait. I've flagged #4821 for priority dispatch today so it reaches you by Thursday. I'll DM the tracking link as soon as it ships.
Human controls
Drawing from Shipping policy · Order #4821
TEAM WORKFLOW
A relay race, not a black hole.
The conversation card physically travels between teammates — assignment, notes, escalation, resolution.
CONVERSATION · #4821
Maya — delivery escalation
Priority · WhatsApp
M
Maya · Support
Support Agent
Open
"Greeted, gathered context."
D
Devi · Logistics
Specialist
Pending
"Confirmed priority dispatch."
A
Alex · Manager
Manager
Pending
"Approved expedited shipping fee."
R
Resolved
Closed
Resolved
"Tracking sent. CSAT 5/5."
IMPROVE
Every reply moves a number.
That conversation you just watched? It is already in your reports.
First response time
186s
↓ improving
Resolution rate
78%
↓ improving
Active workload
42 open
↓ improving
Channel volume — today
1,284 messages
+12% vs yesterday
Unresolved > SLA
9
CHANNELS
A living network of channels.
Tap any channel — watch a message flow into Obsera.
OBSERA
Available now Coming soon Enterprise setup
10 SECONDS
The whole product, on one line.
Customer sends
WhatsApp · 14:02
Inbox receives
Tagged · assigned
AI analyzes
Summary · intent
Agent responds
Approved in 1 click
Resolved
CSAT 5/5
Reports update
Live metrics
Start with one channel.
Expand when ready.
Connect your first inbox, invite your team, and let Obsera help you respond faster across every customer conversation.
Inbox active Metrics streaming AI online