The operating system for customer conversations

Built for every team that manages customer conversations.

One inbox. Six worlds. Watch how Obsera transforms to fit every team that talks to customers.

Obsera InboxLive
Open ticketjust now
My order hasn't arrived…
Refund request #4821
AI drafting reply…
Customer Support

Your support control tower.

Every WhatsApp, email, Instagram, Facebook, and web chat lands in one room. AI suggests answers. Managers see response time tick down live.

−24%
2m 14s
Avg response
live
24
Open now
+12
147
Resolved 24h
alert
3
Escalated
WhatsApp
Email
Instagram
Facebook
Web Chat
Incoming12
Open24
Pending8
Resolved47
Support tickets
Social comments
Marketing & Community

Turn a flood of comments into one calm workspace.

Comments, DMs, mentions, and campaign replies stream in as a river. Obsera groups them by campaign and drafts on-brand replies.

Love this drop! 😍
Where can I buy?
Comment on reel
DM about size
Tagged your brand
Story reply
Grouped by AI
Campaign A
AI reply ready ✨
Campaign B
AI reply ready ✨
Product Launch
AI reply ready ✨
Black Friday
AI reply ready ✨
Social comments
Sales leads
Sales & Lead Capture

Spot purchase intent the moment it appears.

Every inbound conversation is a signal on the radar. AI lights up high-intent leads and routes them straight to the right sales rep.

Lead radar
Conversation
Hey, do you have plans for 20 users?
AI intent detected
HIGH INTENT
Pricing • Team size • Buying signal
Assigned to sales
→ Lina (Account Executive)
Opportunity created
$ Pipeline +1
Sales leads
Agency workspaces
Agencies

A galaxy of client workspaces, one Obsera hub.

Each client is a world of channels, teammates, and approvals. Switch between them, keep notes per brand, and let Obsera connect them all.

Obsera
Client A
3 channels • 5 teammates
Client B
3 channels • 5 teammates
Client C
3 channels • 5 teammates
Client D
3 channels • 5 teammates
Internal note
Approve copy before sending to Client B
Agency workspaces
E-commerce orders
E-commerce

Sort customer messages like a fulfillment center sorts parcels.

Every message gets auto-tagged and routed onto the right lane. Urgent issues are escalated. Nothing gets lost in the rush.

Where is order #1029?
Want to return this
Item arrived broken
Does this come in S?
Tracking link?
Refund status?
Order
Where is order #1029?
Tracking link?
Refund
Want to return this
Refund status?
Complaint
Item arrived broken
Product question
Does this come in S?
Escalated2 complaints routed to manager for priority handling
E-commerce dashboards
Enterprise reporting
Enterprise

A command center for high-volume communication.

Permissions, routing, SLA, escalation, reporting — every lever an enterprise needs, with AI assisting humans, never replacing them.

SLA performance
98.2%
↑ 4.1% MoM
Routing
Support→ Tier 1
Sales→ Tier 2
Success→ Tier 3
Operations→ Tier 4
Permissions
Admin
Manager
Agent
Viewer
Team workload
Lina
80%
Marco
55%
Aysel
35%

One inbox. Every team.

Pick the world that fits your team — or start with one inbox and grow into the rest.