Start with one AI inbox. Scale across channels, teammates, conversation volume, and AI assistance as your team grows.
No sales call required for self-serve plans. Upgrade when your team needs more channels, volume, or advanced workflow controls.
For small teams starting with one shared inbox.
Best for: Small teams that want to centralize a few customer channels and reply faster.
For teams managing conversations across multiple channels.
Best for: Support, marketing, or sales teams that need ownership, routing, and better visibility.
For high-volume teams that need advanced workflow control.
Best for: Teams managing larger message volume, more teammates, and stricter response processes.
For larger teams, agencies, and custom communication workflows.
Best for: Organizations that need custom setup, security, integrations, governance, and dedicated support.
Plans scale on four simple dimensions.
Starter includes 2 channels. Growth and Pro include unlimited connected channels.
How many teammates can access the workspace: 1 on Starter, 3 on Growth, and 20 on Pro.
How many customer contacts your workspace can manage: 1,000 on Starter, 2,500 on Growth, and 10,000 on Pro.
How much your team can use AI replies, summaries, intent detection, and knowledge-base answers.
A contact is a customer profile in your workspace. Starter includes 1,000 contacts, Growth includes 2,500, and Pro includes 10,000.
A connected source of customer messages—Gmail, Outlook, web chat, WhatsApp, Instagram, Facebook, Messenger, or Telegram.
AI credits cover suggested replies, summaries, intent and sentiment detection, and knowledge-base assisted answers.
Everything included in each omnichannel plan, side by side.
| Feature | Starter | GrowthPopular | Pro | Enterprise |
|---|---|---|---|---|
Inbox | ||||
| Shared inbox | Included | Included | Included | Included |
| Conversation history | Included | Included | Included | Included |
| Search and filters | Included | Included | Included | Included |
| Tags and statuses | Basic | Included | Custom | Custom |
| Open / pending / resolved | Included | Included | Included | Included |
Channels | ||||
| Channel allowance | 2 channels | Unlimited | Unlimited | Unlimited |
| Supported channels | ||||
Plan limits | ||||
| Seats included | 1 | 3 | 20 | Custom |
| Contact limit | 1,000 | 2,500 | 10,000 | Custom |
| AI agent credits | 1,000 | 5,000 | 25,000 | Custom |
AI assistance | ||||
| Knowledge-base answers | Included | Included | Included | Included |
Team workflow | ||||
| Assignments | Not included | Included | Included | Included |
| Internal notes | Not included | Included | Included | Included |
Reporting | ||||
| Response time | Not included | Included | Included | Included |
| Conversation volume | Not included | Included | Included | Included |
| Unresolved conversations | Included | Included | Included | Included |
| Team workload | Not included | Included | Included | Included |
| Exportable reports | Not included | Included | Included | Included |
Support | ||||
| Email support | Included | Included | Included | Included |
| Dedicated account support | Not included | Included | Included | Included |
Connect your first channel, invite your team, and let Obsera help you respond faster across every customer conversation.
Plans scale with listening volume, tracked keywords, and AI usage—not collaboration.
The number of social, digital, broadcast, and print mentions included in your plan.
Organize broad topics, branches, brand groups, and competitor sets with unlimited projects on every plan.
The brands, products, phrases, topics, and competitors Obsera continuously monitors.
Use AI to set up monitoring, surface important mentions, and generate deeper analysis and reports.
A mention is a matching result found across the included social, digital, broadcast, or print sources.
Projects are broad monitoring topics. A project can represent a company, one of its branches, or a group of companies—for example, your brand plus five competitors. Unlike legacy tools that cap projects as a pricing lever, Obsera keeps projects unlimited because project count itself does not create meaningful provider cost.
Simple operations use 5 credits, such as creating a project, generating a keyword list, or fetching the latest negative mentions. Complex queries use 10 credits, such as generating a sentiment report for the last three months and comparing it with Brand B.
Every Social Listening plan and limit, side by side.
| Feature | Starter | GrowthPopular | Pro | Enterprise |
|---|---|---|---|---|
Listening volume | ||||
| Mentions | 10,000 | 150,000 | 1,500,000 | Custom |
| Projects | Unlimited | Unlimited | Unlimited | Unlimited |
| Tracked keywords | 10 | 30 | 150 | Custom |
AI analysis | ||||
| AI credits | 100 | 300 | 1,500 | Custom credits |
Collaboration & access | ||||
| Seats | Unlimited | Unlimited | Unlimited | Unlimited |
| Exports | Unlimited | Unlimited | Unlimited | Unlimited |
| API access | Unlimited | Unlimited | Unlimited | Unlimited |
Coverage | ||||
| Social media coverage | ||||
Monitor your brand, competitors, and market across every included source—then use AI to find the signal in the noise.
Obsera
Social Listening plans
Starter
For teams starting focused brand and competitor monitoring.
Best for: Smaller brands tracking core topics with room for the whole team to collaborate.
Growth
For growing teams monitoring broader conversations at scale.
Best for: Brands expanding their coverage, keyword sets, and ongoing AI analysis.
Pro
For high-volume intelligence across brands, markets, and media.
Best for: Teams that need deeper coverage and frequent AI-assisted reporting.
Enterprise
For organizations with custom-scale monitoring requirements.
Best for: Large brands, agencies, and teams that need tailored volume and AI capacity.