ObseraSimple pricing for teams managing customer conversations.
Start with one AI inbox. Scale across channels, teammates, conversation volume, and AI assistance as your team grows.
No sales call required for self-serve plans. Upgrade when your team needs more channels, volume, or advanced workflow controls.
Starter
For small teams starting with one shared inbox.
Best for: Small teams that want to centralize a few customer channels and reply faster.
- Shared inbox
- 2 connected channels
- Limited AI agent
- 1,000 contacts
- Basic tags and statuses
- Basic reporting
- Email support
Growth
For teams managing conversations across multiple channels.
Best for: Support, marketing, or sales teams that need ownership, routing, and better visibility.
- Everything in Starter
- Unlimited connected channels
- Higher AI agent limits
- 2,500 contacts
- 3 seats included
- Team assignments
- Routing rules
- Response-time reporting
Pro
For high-volume teams that need advanced workflow control.
Best for: Teams managing larger message volume, more teammates, and stricter response processes.
- Everything in Growth
- Unlimited connected channels
- Higher AI agent limits
- 10,000 contacts
- 20 seats included
- Advanced routing and SLA tracking
- Advanced analytics
- Advanced permissions
Enterprise
For larger teams, agencies, and custom communication workflows.
Best for: Organizations that need custom setup, security, integrations, governance, and dedicated support.
- Custom channel setup
- Custom contact volume
- Custom AI credit allowance
- SSO (if available)
- Audit logs (if available)
- Dedicated onboarding
- Custom reporting
- API / custom integrations
- Dedicated support
How pricing works
Plans scale on four simple dimensions.
Starter includes 2 channels. Growth and Pro include unlimited connected channels.
How many teammates can access the workspace: 1 on Starter, 3 on Growth, and 20 on Pro.
How many customer contacts your workspace can manage: 1,000 on Starter, 2,500 on Growth, and 10,000 on Pro.
How much your team can use AI replies, summaries, intent detection, and knowledge-base answers.
A contact is a customer profile in your workspace. Starter includes 1,000 contacts, Growth includes 2,500, and Pro includes 10,000.
A connected source of customer messages — Gmail, Outlook, web chat, WhatsApp, Instagram, Facebook, Messenger, Telegram.
AI credits cover suggested replies, summaries, intent and sentiment detection, and knowledge-base assisted answers.
Compare plans
Everything included in each plan, side by side.
| Feature | Starter | GrowthPopular | Pro | Enterprise |
|---|---|---|---|---|
Inbox | ||||
| Shared inbox | ||||
| Conversation history | ||||
| Search and filters | ||||
| Tags and statuses | Basic | Custom | Custom | |
| Open / pending / resolved | ||||
Channels | ||||
| Channel allowance | 2 channels | Unlimited | Unlimited | Unlimited |
| Supported channels | ||||
Plan limits | ||||
| Seats included | 1 | 3 | 20 | Custom |
| Contact limit | 1,000 | 2,500 | 10,000 | Custom |
| AI agent credits | 1,000 | 5,000 | 25,000 | Custom |
AI Assistance | ||||
| Knowledge-base answers | ||||
Team Workflow | ||||
| Assignments | ||||
| Internal notes | ||||
Reporting | ||||
| Response time | ||||
| Conversation volume | ||||
| Unresolved conversations | ||||
| Team workload | ||||
| Exportable reports | ||||
Support | ||||
| Email support | ||||
| Dedicated account support | ||||
Frequently asked
Start with one inbox. Expand when ready.
Connect your first channel, invite your team, and let Obsera help you respond faster across every customer conversation.